Community Safety Support Officer

• Band 4A salary of $74,278.63 per annum plus 12% super and annual leave loading
• Permanent full-time Position
• Located at 32 Civic Drive, Greensborough VIC 3088
• Access to monthly RDOs
• Flexible working arrangements available - balance life and work
• 16 weeks (pro rata) parental leave and generous personal and carers leave entitlements.

About the role:

As the Community Safety Support Officer, you will provide high-quality customer service and administrative support across a range of community safety functions, including animal registration and management, local laws, permits and licensing, school crossing supervision, and graffiti management. This role is integral to ensuring efficient service delivery and a positive customer experience for residents, businesses and visitors.

If you're passionate about providing excellent customer service and supporting a safer, more connected community, apply now!

A typical day might include:

• Attend to Community Safety Support telephone and counter enquiries in accordance with Council's Customer First Commitments
• Provide general administrative duties including incoming correspondence tracking and processing, word processing, managing databases, filing, photocopying, mail outs and research and background information on various matters
• Assist in the generation and analysis of regular reports and statistics regarding the performance of Community Safety.
• Work with the Customer Service Unit in developing Council's electronic knowledge base with regards to Community Safety Support processes and assist in cross training of Customer Service staff.
• Provide responsive, timely and high-quality follow-up to enquiries, service requests and complaints from all customers.

What you will bring to the role:

• Highly developed word processing and data entry skills.
• Understanding of the programs and responsibilities of Council's Community Safety and Amenity teams
• Understanding of, or ability to quickly acquire knowledge of, administrative requirements associated with school crossing programs, including record keeping, rostering support, timesheet and leave processing and stakeholder communication.
• Proficient in word processing, databases, document management systems with a high accuracy rate essential.

Why should you join us?

Guided by the Community Vision - Nillumbik 2040, we work to foster an engaged, connected and sustainable community across four key themes: Our People, Our Place, Our Future and Our Council.

The way we work together and deliver services to the Nillumbik community is underpinned by a strong, shared culture that reflects our vision and values.

Our Customer Service team has been ranked #1 in the Local Government sector for the past four years and has held the #1 position across all sectors for the last year and a half.

This achievement reflects our Customer First Commitments, which guide how we deliver exceptional experiences for both our internal and external customers:

• Empathy - We listen, understand, and respect our customers
• Consistency - We provide accurate, timely, and transparent information
• Effectiveness - We focus on quality processes and meaningful outcomes
• Simplicity - Our processes, documentation, and information are easy to access and understand.

Our commitment to staff health and wellbeing is central to our culture. We provide initiatives to support employee wellbeing, work-life balance, and professional growth, including a trained Mental Health First Aider workforce across the organisation.

Be part of a passionate, collaborative, and driven team who truly care about what we do, how we do it, and the positive impact we make in the community.

How to Apply:

• To discover more about the role and responsibilities of this position, download and review the Position Description
• Attach your Resume and Cover Letter to your application and use the STAR method (Situation, Task, Action, Result) to answer the Key Selection Criteria questions
• If you require reasonable adjustment at any point throughout the recruitment process, please let us know by contacting the listed Hiring Manager.

If you would like to learn more about this opportunity or have any questions, please contact Lisa Yankos, Team Leader School Crossings and Administration on 0394 333 132.

Applications close: 10pm (AEDT), Wednesday, 4 November 2026

Please note: the successful candidate will be required to complete the following Pre Employment Checks

• Nationally Coordinated Criminal History Check (NCCHC)
• Pre-Existing Injury and Medical Declaration Form
• Working with Children check.

Nillumbik Shire Council is committed to creating a fair, equitable and inclusive community. We value diversity in our community and support the rights of all people regardless of age, gender, ability or background. Apply now!

Please note, each application is individually assessed by a real person.